Reliable business communication.
Sweep Internet NZ Ltd Standard Acceptable Use Policy – in conjunction with primary upstream network provider Vibe Communications
Vibe Communications Standard Acceptable Use Policy
STANDARD ACCEPTABLE USE POLICY
1.1 This Acceptable Use Policy applies to our services (“Services”) which have agreements stating that it
applies. The Policy applies to (a) our customers who agree to take the Services and (b) to all other users
of the Services. Those users include customers of our customers who receive a service that utilises one or
more of the Services. Our customers and those users are together called the “Users” in this Policy.
1.2 Violations of this Policy, and the Acceptable Use Policies of other providers (see paragraph 5 below),
can severely affect the provision of various services. For example, spamming by Users can lead to Denial of
Service attacks that disrupt not only the Services to you but also the use by others of services on the
internet. Compliance is therefore particularly important.
1.3 Breach of this Policy by a user that utilises any of the Services, via our customer, is considered to be a
breach by our customer as well as by the user, whether or not the customer had knowledge or gave
consent. For example, a customer that is an ISP or other on-line content provider is responsible for the
actions of its customers.
1.4 Indirect or attempted violations of the Policy by Users are considered to be violations of this Policy by
1.5 The Policy supplements, but does not supersede, our agreements for the Services. The requirements in
this Policy are guidelines. They are not intended to be exhaustive.
1.6 While we do not monitor or control communications, if we become aware of a violation of this Policy,
we may take such action as we consider appropriate including, in respect of our customer or a user:
termination; suspension; blocking or filtering of sites; and co-operating with and notifying relevant
authorities and parties including enforcement agencies and other internet service providers and
carriers (we may, for this purpose, need to communicate personal information to others).
1.7 We may need to (a) take any of these steps without informing the Users first and (b) do this, in our sole
discretion, when we are investigating any problem or complaint. However, where appropriate, we will
inform Users, to give them an opportunity to comply voluntarily.
1.8 Users must inform us of all breaches by any person of which they are aware. They should do so by
contacting a Sweep Internet Team Member
2. CHANGING THE ACCEPTABLE USE POLICY
2.1 We may change this Policy at any time by changing or removing existing requirements or adding new
ones. Changes may take the form of a completely new Policy. We will tell you about any changes to
this policy by e-mail to you with details of the changes.
3. PROHIBITED USES
3.1 Illegal Uses. Users must not use Services in ways that constitute criminal or civil breaches of any statute,
regulations, government requirements or any other law (including general or common law) of any
country. Those breaches include, without limitation, breach of intellectual property rights (such as
copyright, trademarks, patents, trade secrets and confidential information); defamation; breach of
obscenity laws and laws as to objectionable publications, such as pornography and hateful materials;
fraud; theft; misappropriation of money, credit card details or personal information; breaches of privacy
obligations; and trade practices legislation, examples of which are the Fair Trading and Consumer
Guarantees Acts (New Zealand) and the Trade Practices Act (Australia).
3.2 Security and Protection of the Network. Users must not use Services to breach, or attempt to reach, the
security and operation of any network, equipment or any other system. This includes: hacking, racking
into, monitoring, or using systems without authority; scanning ports (including scanning for open relays);
improper configuration of mail servers and FTP servers enabling distribution of spam and unlicensed
material by others; interference with service to any user or network (or activities that right encourage such
interference by others) including mailbombing, flooding, deliberate attempts to overload a system and
broadcast attacks; denial of service attacks or activities which might encourage denial of service
attacks by others; unnecessarily excessive traffic (including excessive pings); distributing viruses or other
harmful material or software; any communications across the services which do not accurately identify
(or disclose in a manner that is misleading) addresses, headers, names and other relevant details; and
using our network in any way as a staging ground for any of those breaches or to disable or “crack”
3.3 Industry Codes. Users must not use Services in a way that breaches any material standard, code and
content requirements produced by any relevant authority or industry body.
3.4 Threats. Users may not use Services to transmit content of a threatening nature including threats of
death, physical harm and defamation.
Spam is not permitted. Spam includes, but is not limited to, sending:
4.1 unsolicited e-mails without identifying an easy way for the recipient to stop receiving more e-mails from
the originator of those e-mails;
4.2 unsolicited bulk e-mail (ie: sending a single message to more than 12 destinations (whether newsgroups,
e-mail addresses or websites) where there is no pre-existing business or personal relationship with the
4.3 messages or e-mails that could be expected to provoke complaints;
4.4 chain letters, pyramid schemes or hoaxes;
4.5 e-mails and messages that do not accurately identify the sender’s return address, header or domain
4.6 sending unsolicited e-mails and bulk mail from another provider, advertising or impacting upon the use
of any of the Services.
5. OTHER PROVIDERS’ POLICIES
5.1 Users must not breach the Acceptable Use Policies (or similar guidelines and rules) of other Internet
providers including ISPs and telecommunication carriers.
6. RESPONSIBLE USE
6.1 Users must use Services in a responsible manner taking into account: the effect that uses may have on
networks, equipment and other parties; compliance with “netiquette”, newsgroup and the internet
conventions (as well as restrictions in rules, charters, FAQs and similar Newsgroup, website and e-mail
mailing list material); such use must not interfere with the availability of any of the Services to
6.2 others (or any other services including services offered by Vibe Communications & Sweep Internet and other internet
providers and carriers to others).
6.3 Our customers must take reasonable steps to prevent IP spoofing, using IP verify unicast reverse path
and IP address filtering