Generally the porting process is completed within 30mins of the scheduled time, however can take up to four hours in some cases for all carriers to update their records to ensure calls to/from all service providers are possible.

Yes, hotspotting where a mobile device can act as a wireless access point for other nearby devices is available on all plans at no extra cost.

Not currently, however existing plans can be used in data capable only devices. For example we have the 1TB plan for $79.95 with endless data at 1.2Mbps once that cap is reached.

None, free to bring a number from any network – prepay or on account.

You will lose access to voicemail messages stored with your previous providers once when you cut over to SWEEP Mobile, so be sure to check them before you switch.

Contact SWEEP Support

Please see our international calling charges page

Yes. Enabled on all connections whilst the phone is in New Zealand. Wi-Fi calling won't work from overseas locations.

You don’t need to do anything to set yourself up to roam. An International Roaming Pack is automatically applied when you arrive in an eligible country. You will receive an SMS notifying you that roaming has been activated. If would like to change this to an Australia-only Daily Roaming pack, notify SWEEP Support in advance and we will change your default pack. If you’re unsure, please contact us. NB - VoWiFi - WiFi calling does not work whilst roaming.

No, unfortunately SWEEP still have to pay termination fees to all of the mobile network operators including Spark for calling to mobiles so standard rates will apply. We can customize calling bundles which include mobile minutes which can help give predictable billing each month.

Yes! Via the 3CX mobile application you can make and receive calls to and from your local landline number. Great for companies allocating direct dial numbers to mobile sales staff. You can make an outbound call from your mobile showing your landline number instead. If you have a group of mobile phones in certain areas of your business your mobile phone could be part of a ringing hunt group for sales or support for example. Multiple mobile phones could ring at once or in a stepping sequence until answered. A group voicemail box could answer missed calls and email the customers message to a nominated email address as a .wav sound file you can play through the computer or on your mobile phone email client. Super handy for getting back to missed calls whilst on the go.

SWEEP uses the Devoli/ Spark mobile network for mobile connectivity. Currently ‘Devoli’ only appears when connected via 4G and 5G. Otherwise “Spark NZ WiFi Calling” appears when on VoLTE and “Spark NZ” appears when connected via 3G.

The data allocation runs from 26th-25th every month. You get a full (i..e not prorated) data allocation on your first part month. So if you sign up for a 30GB plan on the 24th of the month, you will get 30GB to use in two days, then it will roll over with a fresh 30GB on start of the 26th.

We aren’t currently able to support this feature, however hope to be able to in the near future.

We aren’t currently able to support this feature, however hope to be able to in the near future.

Call Divert is available using the existing Spark star codes - also our SWEEP Support team can help add/remove them.

All of our plans are monthly, which means there are no termination fees/ charges if you need to cancel a connection at some point in the future.

If you are on a capped plan there are 1GB data packs that you can purchase ($20 at launch). However our recommendation is that if you are finding your monthly allocation isn’t sufficient then our recommendation is that you upgrade you plan to one of the Endless plans e.g. 5GB Unlimited an extra $10 for the month over and above 2GB capped plan).

You’ll see an additional line per service on your bill summarising any SMS (e.g. MMS, international), Voice, and Data charges respectively that fall outside your monthly plan. Other charges: Directory Assistance Per Event $1.33 Directory Assistance Direct Connect One Off $0.44 Directory Assistance Direct Connect Usage Minute + Second $0.15 Emergency Call 111 / 105 Minute + Second $0.00 False Emergency Call (one-off fee) 1st One Free $6.00 MMS Photo Message to International Per Message $0.40 MMS Video Message to Email Per Message $0.86 Mobile Minicall (Pager) Minute + Second $0.10 Off Net MMS Photo Message Per Message $0.40 Off Net MMS Video Message Per Message $0.86 On Net MMS Photo Message Per Message $0.16 On Net MMS Video Messaging Per Message $0.86 Special Voice Call Buzz Me Per Event $0.10 Third Party SMS MO (International) Per Message $0.18 Third Party SMS Returned Per Message Variable Video Calling Minute + Minute $0.11

SWEEP covers postage and handling charge per delivery address for physical SIMs (regardless of the quantity in your order). Alternatively you can opt for an eSIM to does not require delivery.

The unlimited calling minutes and texts to AU and NZ is while the mobile is based in NZ. There is a 14day roaming pack ($25) that activates for roaming to a number of countries including Australia. (Calling and texting in Australia is not covered under the standard calling pack). You can also get in touch to switch to a $7 AU daily roaming pack instead.

Contact SWEEP support, or if you're moving to another provider then the billing will cancel automatically for the month following cancellation. SWEEP billing is from the start of the month for the month ahead although there maybe charges that fall outside of your plan that show up in the following months billing.

Currently plan changes can be made via our SWEEP Support team. The plan change is immediate and there is no charge for making the change. You’ll get the full data allowance for your new plan from the date you change it to the end of the current billing cycle.

Ensure you setup a voicemail PIN and greeting for your mailbox after your Devoli mobile service is activated via the voicemail shortcut on your phone, or by dialing 083 083 210. Once overseas you can check your voicemail via the following steps: Dial +64 83 083210. Enter your mailbox number. This is your area code and phone number with the the zero dropped off the start. e.g. 274567891 Enter your PIN. Follow the voice prompts.

Calling over Wi-Fi (VoWiFi) is supported via SWEEP Mobile. This is where calls can be made and received via the Wi-Fi network that your phone is connected to and is especially useful where mobile reception is weak. You may need to enable it on your device and will see “Spark NZ Wi-Fi Calling” as your network name while operating in this mode. Note that Wi-Fi Calling is not supported while roaming overseas.

Yes, provided your device supports it, we can select eSIM as the option rather than physical SIM. Let us know or we'll discuss this at the time of setting up your connection which method you'd prefer and is applicable.

On expiry of the porting verification SMS, the order will be marked as failed with status “On Hold - Awaiting Customer”, please contact SWEEP Support if you haven't received an SMS from TCF (NZ Telecommunications Forum) The SMS will look like this: ACTION REQUIRED: We have received a request to move your mobile 02XXXXXXXX to another provider. To procced reply YES to this message within 2 hours. If you didn't request the move then reply NO, or ignore this message and it will be cancelled. From NZTelecommunications Forum (TCF)

We sure do! You will receive one of our free rental routers of course but if you’re keen on an upgrade or have a big house, we have an extensive range of routers and WiFi systems for in your home. We will chat to you about that when you sign up.

Yes! We can provide this custom service as an added extra. You will find more information when you get your welcome letter after you sign up.

Yes! We offer Nationwide Premium Fibre Broadband and also Wireless Broadband specifically for those in Blenheim / Marlborough.

Generally business fibre connections are PPP Radius based login connections using tagged VLAN10. Each radius connection is allocated a SWEEP public IP address free of charge, which is also portable to a different connection in the future. Residential connections are generally CGNAT based connections thru our network provider Devoli but a public IP address can be allocated if required. We will email the connection details to you prior to going live with SWEEP. In most cases SWEEP will make a new ONT connection live without disturbing your current provider and you can transition to the SWEEP connection in your own time. You will need to contact your old provider to cancel the old connection once you're completely switched across though. Provisioning of a new circuit is usually done remotely within a few hours of giving us the go ahead. All we need is your street address, although sometimes the fibre ONT serial number is required to confirm the exact equipment location, e.g. If you're located in a multi apartment complex or if there's an address mistake in the fibre location database.

The UFB router, and the phones (desk or cordless) are included in the monthly rental price. Headsets can be purchased outright, as they can't be reused for hygiene reasons. The equipment you receive for rental maybe new or reconditioned good quality used equipment, more often than not the equipment is new however. SWEEP actively tries to repurpose equipment where possible, keeping more ex lease equipment from being discarded and ending up in the landfill. If your equipment has a fault, SWEEP will replace it as soon as possible.

Yes! Certainly you can get an administrator login for any number of staff you require that need to access the phone system programming. For example adding or removing extensions from a hunt group, changing the ringing order, changing names, changing diverts, adding or changing buttons on the desk phones. And many more features. If there are more complex changes required or you just don't want to DIY anything, contact SWEEP Support as all moves, adds, changes are included in your monthly rental. There's no additional charges unless a technician is required onsite. Onsite technician charges are currently $75 +gst call out charge and $185 +gst / hour Monday to Friday 9am to 5pm. Double rate applies after hours on Weekends, Public Holidays and Monday to Friday 5pm to 9am. $150 +gst call out and $370 +gst /hour. Generally unless it's a hardware fault with cabling or your computer network, your IT support staff are the best option for onsite repairs but SWEEP will help diagnose this in the first instance to help get you up and running soonest.

Generally the call quality is at least as good as a normal mobile phone call. Here's the geeky stuff... The algorithm used by most VoIP providers in New Zealand is G.711A-law. G.711 A-law offers high-quality, uncompressed voice calls, similar to traditional phone calls, but requires more bandwidth than other codecs like G.729, which sacrifices some quality for lower bandwidth usage. A typical phone call with G.711 A-law uses approx 85kbps including header packets. The actual payload of the phone call is only 64kbps. We use G.711A-law end to end so there is no transcoding between the handsets and the outside world VoIP lines and other providers. VoIP traffic is given priority on the egress ports of our circuits, where the UFB circuits we provision allow for 2.5Mbps of committed information to flow unimpeded. This is more than enough for most small medium businesses to have quality phone calls all the time. Most small business networks aren't capable of carrying the QoS tags within their internal network. Generally QoS is only useful when the network is at saturation point, which is seldom the case on the internal networks.